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Knowledgebase | Domain Transfers

  1. How do I transfer a .au name into whois.com.au?
  2. How do I transfer a name away from whois.com.au?
  3. How long does a .com.au transfer take?
  4. What happens with the DNS for a name that is being transferred?
  5. How do I access my transfer password for a .au domain name?
  6. How do I access my EPP code for a .com domain?.

 

1. How do I transfer a .au domain name name into whois.com.au?

To transfer a .au domain name into our registration system, please click the TRANSFER link in the footer.

VERY IMPORTANT!

Before initiating a transfer, please ensure that you have access to the registrant's email address listed for the domain name in the WHOIS database, or the transfer will fail because you will not be able to approve it.

Please ensure you have a copy of your domain transfer password, also known as your AUTH CODE.

You will need to use this AUTHCODE to authorise the transfer. In the case of a .au domain name, you can get an AUTHCODE directly from auDA, but only if you have access to the email address listed for the domain in the WHOIS.

Link to the Official AuDA password recovery tool

On the transfer page, please enter the domains you want to transfer and press the check button to see if they are eligible to transfer.

 

transfer

image: transfer panel

 

A domain needs to be unlocked in order to be able to transfer, and sometimes a domain name cannot be transferred if has only been recently registered or transferred to a new Registrant.(60days)

If you are able to transfer your domain, we will ask that you login if you already have an account, or sign up if you do not.

Once you are logged in, you will be asked to select an existing profile or create a new one. You will also be asked to read and accept the Terms and Conditions.

If you accept the terms and conditions, please press the transfer button and normally in a few minutes the transfer authorisation email to arrive.

Once the Transfer Authorisation email arrives, select the appropriate link in the email and then enter your transfer password on the page that appears and select the approve button.

Transfers can take up to 7 days to complete fully.

 

2. How do I transfer a name away from whois.com.au?

Ouch! If you find that you really want to take your domain to another place, you will need your transfer password to authorize the transfer away.

In the case of a .au name, the transfer password is able to be generated using the official .au password recovery tool.

In the case of all other registries, please send an email to the helpdesk so someone can assist..

 

3. How long does a .com.au transfer take?

A .com.au transfer can take as little as couple of minutes or it can take as long as a few days. The process is different between Registrars.

 

4. What happens with the DNS records for a name that is being transferred?

This depends on the Registrar and the services that are provided by the Registrar as a part of your registration.

It also depends entirely on who your DNS records are currently being served by now.

If your domain currently has no services on it, i.e no email addresses or website, then it probably isn't going to matter.

However, if your domain has a website and or email addresses, then you need to check who is providing your domain with DNS *before* you initiate a transfer.

If you want to transfer your domain from another registrar, over to Whois®, and you have any questions about your DNS records, just send through an email to support@help.whois.com.au *before* starting a transfer, and we'll do our very best to help.

In many cases the DNS records will remain the same.
However, this will not be the case if your old Registrar is providing you with complimentary DNS or hosting services.

Please remember that many domain registration providers will cease providing DNS services if the domain is no longer registered with them, unless of course, a separate agreement and hosting plan or DNS plan has been purchased.

 

5. How do I access my transfer password for a .au domain name?

To access the transfer password, it is best to do so directly from the official AuDA password recovery tool.

 

6. How do I access my EPP code for a .com domain name?

To access an EPP code for a .com domain name, you should contact your domain provider. If you registered your domain here with us, please email support@help.whois.com.au and request it via our ticketing system.