Watch tutorials, learn from our knowledgebase
or contact support for help with your domain name.
1. Can I upgrade my webhosting account at any time?
Yes. If you find that you need more space, or more databases, then it is a simple matter of purchasing a new plan, and waiting for us to advise you that it has been done.
The next time you login you'll see the increased bandwidth and if applicable, new features in your cPanel.
2. How do I add-on a domain in cPanel?
3. Do you use Unix, Linux, Mac or Windows?
4. Where do I login to my webhosting cPanel?
If you recently purchased a new webhosting account with Whois®, and the domain has not yet propagated, then please refer to your welcome email, and type the following information into the address bar of your browser:
(Example: http://188.8.131.52/cpanel) *Use the IP address mentioned in your welcome email/show hosting area*.
If your domain name is already pointing to your hosting account, and you've already received your cPanel login detail email, then you may be able to use the domain name to log into cPanel.
Press the enter key, and a dialog box will return for you to type in your username and password.
The username and password can be found in your webhosting welcome email. If you do not have the correct login for your cPanel, please contact us at firstname.lastname@example.org for help.
5. Where is the username and password for my cPanel?
You can find the cPanel password and username inside of your domain management panel at Whois®.
Please login to the management platform by clicking the Login link from the top right of any page on the Whois® website.
image: login link
The login link will take you to a secure login page.
On the secure login page, you can use your Google or Facebook credentials to login, or you can use your email address and your Whois® password.
image: login page
Once you're logged in, click the Manage Domains link, in the left hand side navigation panel.
image: manage domains
You should now see a list of the domain names you have registered with us.
image: your domains
Click on the link marked, "Show" that will appear in the column marked, "Hosting/cPanel" of the Your domains panel.
On the Show Domain page you will see all the details tied directly to your domain name, including the current domain status, the hosting details, the nameservers, and the contacts.
Using the username and password shown in the Show Domain panel to access the cPanel on your domain..
image: hosting details
If you cannot see cPanel hosting details for your domain in your management panel, perhaps hosting has not yet been created for your account, or perhaps the email account you used when you created your domain, has rejected our hosting welcome email. Please send an email to our help system at email@example.com so someone can assist.
6. I want to use my domain with a wix/weebly/apple/google site. How do I make it work?
There are a couple of ways you can use your domain name with an external website provider like wix, weebly, apple or Google sites.
1. Change the nameservers listed for your domain to the new ones given to you by the external provider(wix/weebly, etc.).
If you do this, be aware that the external website provider controls your DNS, so that means that your mail and any other services attached to your domain are controlled at the new provider. This normally means that any services provided through the cPanel Whois® assigns, will *stop working.*
2. Change the DNS records for the domain name using the Advanced DNS manager in the cPanel of your complimentary or paid hosting acct.
Changing the DNS record for the www entry using the Advanced DNS Manager, will mean that people visiting the www address of your domain name will arrive at the IP address you set in the cPanel(and have been given by your external provider).
Using a domain with an external provider this way, you can still use the email and any other services found in your complimentary or paid hosting acct. w/cPanel.