Policy/Legal - Refunds Policy

Whois® values your happiness.

Effective on July 1, 2010

Whois® makes your domain name experience an easy one.

If for any reason you are not completely satisfied with your .au domain registration purchase we will give you a 72 hour money-back guarantee from the time you receive the goods. The .au Registry allows up to 3 days cooling off period for registrations and renewals.

If for any reason you are not completely satisfied with your .nz domain registration purchase we will give you a 120 hour money-back guarantee from the time you receive the goods. The .nz Registry allows up to a 5 day cooling off period for registrations and renewals.

Refunds are NOT available for .academy, .accountants, .actor, .agency, .asia, .associates, .auction, .band, .bargains, .beer, .bid, .bike, .biz, .blue, .boutique, .build, .builders, .business, .buzz, .cab, .camera, .camp, .cards, .care, .careers, , .cash, .catering, .cc, .cheap, .church, .cleaning, .click, .clothing, .club, .co, .codes, .coffee, .com, .community, .company, .computer, .consulting, .contractors, .cooking, .cool, .country, dance, .de, .deals, .dental, .dentist, .diamonds, .diet, .digital, .direct, .directory, .discount, .domains, .education, .email, engineer, .enterprises, .equipment, .estate, .events, fail, .farm, .fashion, .finance, .fish, .fishing, .fitness, .florist, .flowers, .forsale, .foundation, .fund, .gallery, .garden, .gift, .gifts, .glass, .graphics, .guide, .guitars, .guru, ..help, .hiphop, .holdings, .holiday, .horse, .hosting, .house, .how, .industries, .info, .ink, .institute, .international, .kim, .kitchen, .kiwi, .land, .life, .lighting, .limited, .limo, .link, .management, .market, .marketing, .me, .media, .menu, .mobi, .money, .name, .net, .network, .ninja, .org, .org.uk, .partners, .parts, .party, .photo, .photography, .photos, .pics, .pictures, .pink, .pizza, .place, .plumbing, .press, .productions, .property, .pub, .recipes, .red, .repair, .report, .rip, .rocks, .rodeo, .science, .services, sexy, .shoes, .singles, .solar, .space, .supply, .support, .surf, .systems, .tattoo, .technology, .tips, .today, .tools, .toys, .trade, .training, .tv, .uk, .uno, .vacations, .ventures, .vet, .vision, .vodka, .voyage, .watch, .webcam, .website, .wedding, .wiki, .work, .wtf, .yoga, or .zone domain name registrations, transfers or renewals as these registrations, transfers and renewals are performed in real time, and cannot be reversed.

Please email us at support at help.whois.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

If you wish to query a delivery, please contact us at support at help.whois.com.au.